Customer Success Consultant - IT Brand

Company Name: Pivo
Last Modified : Jul 29, 2019

Job Details

IndustryTechnology/IT/Computer
Job TypeFull-time
Education LevelBachelor's Degree
Career LevelExperienced
Starting DateASAP
EnglishNative Level
KoreanBusiness Level
LocationSeoul-si > Mapo-gu
Apply Now Save

Job Description

ENDLESS CREATIVE POTENTIAL – PIVO
Pivo is unlocking the full capability of smartphone cameras so that anyone can capture and share insanely creative content–photography, GIFs, live video, AR and more. 

Here’s how we’d sum it up in six not-properly-spaced hashtags:
#international culture
#global mindset
#vertical hierarchies < good 'ol fashioned teamwork 
#do it differently
#born to create
#unlock creative potential 

If these words and sentiments describe who you are personally and professionally – your vision, your career path, or the kind of environment you could picture yourself thriving in – we want to hear from you!

Learn more about us:
- https://igg.me/at/pivo/x/20029505
- www.getpivo.com
 

 

You will be someone who possesses amazing consultancy skills coupled with fluent language skills in English (other languages are +). As a Customer Success Consultant, you will be responsible for developing customer relationships that promote retention and loyalty. You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.


Eligibility:
- Living in Korea and can work in our office in Seoul (no freelance work)
- Possibility to attain VISA 
- Education: BA/BS degree or equivalent working experience
- English level: Full professional proficiency


Responsibilities:
· Develop a deep understanding of the Pivo Software and Hardware to help customers troubleshoot and navigate through processes and bugs by email and chat.
· Together with the product team, educate both internal and external stakeholders on our product features and their benefits.
· Attracts potential customers by answering product and service questions; suggesting information about other products and services.
· Drive a successful customer experience by assisting those at varying skill levels.
· Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end.

 

Requirements:
· Excellent communication skills in English and Korean (other languages are +)
· Ability to communicate correctly and clearly with all customers
· Excellent documentation skills
· Good comprehension skills – ability to clearly understand and state the issues customers present
· Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
· Work successfully in a team environment as well as independently
 


 


Please apply online here on WorknPlay or submit your documents to: pivo.hiring@gmail.com

 

Documents to submit:

- Professional Resume
- Cover Letter

 

Learn more:
- https://igg.me/at/pivo/x/20029505
- www.getpivo.com

Contact Information

Send Message

Pivo

ENDLESS CREATIVE POTENTIAL – PIVO Pivo is unlocking the full capability of smartphone cameras so that anyone can capture and share insanely creative content–photography, GIFs, live video, AR and more.    JOIN THE PIVO TEAM Here’s how we’d sum it up in six not-properly-spaced hashtags: #international culture #global mindset #vertical hierarchies < good 'ol fashioned teamwork  #do it differently #born to create #unlock creative potential  If these words and sentiments describe who you are personally and professionally – your vision, your career path, or the kind of environment you could picture yourself thriving in – we want to hear from you! Learn more: - https://igg.me/at/pivo/x/20029505 - www.getpivo.com          

Company Type: Business Company

Business Area: IT, technology, cameras,

Establishment Year: 2014

Employees: 11 - 50

Company Profile

Worknplay shall not be considered responsible for damages or losses incurred from the use of the site. Users shall remain solely responsible for all content posted by them. When applying for jobs, you should never provide credit card or bank account information, or perform any sort of monetary transaction. If you are ever asked to do it by a recruiter or employer on our site please email worknplayads@gmail.com

Banner