Hosted desktop service or Desktop as a Service is a solution providing remote cloud-based desktops. This service typically centralizes your desktop infrastructure to help you access your resources virtually. However, the backend of your hosted desktops is still Virtual Desktop Infrastructure (VDI) but is managed by the DaaS provider on the cloud.
When you are trying to operate or centralize your desktop infrastructure remotely, the hosted desktop solution is optimum for a range of businesses. It improves accessibility, security, scalability, and management ability.
But, finding the right Daas provider is crucial to your hosted virtual desktop pricing, performance, and efficiency. For this reason, this post will explore different key factors about hosted desktop services.
What Is Included In A Managed Hosted Desktop?
Before we identify key factors for finding the right service provider, let’s see what should be included in hosted desktop service.
When your cloud service provider (CSP) deploys your desktop on the cloud, the following things are included:
Provisioning of the existing resources and network architecture.
Application integration, workload configuration, and peripheral integrations
UAT testing and Operating System migration
Ensuring compliance, governance, and licensing requirements.
Optimizing Total Cost of Ownership (TCO).
Monitoring of the virtual environment.
Since DaaS is a managed service, your CSP handles every task discussed above. Hence, the first key factor to finding the right hosted desktop provider is ensuring these services are in your SLA (Service Level Agreement). Once you shortlist some CSPs, move on and check other factors.
Finding The Best Hosted Desktop Service
Choosing the right partner ensures minimal disruptions, high productivity, and better business outcomes for hosted desktop deployment. Evaluate how you can look for a perfect cloud partner.
A major identification of the right CSP lies in knowing if they have technical aptness to help you. This means that your CSP should understand appropriate resource allocation and technical requirements according to your business. The ability of your CSP to create an organized migration process allows smooth cloud adoption.
For example, your DaaS provider should look after typical technical glitches, such as network connection, bandwidth, latency, remote access requirements, failover facility, and BYOD support.
The provider should also exhibit cross-domain experience in virtualization platforms, cloud platforms, network topologies, server management, and active directory. This knowledge can maximize your hosted desktop’s efficiency, causing minimal workflow disruptions.
Compliance and Security
Due to intensified security risks related to breaches and identity theft, businesses need to follow local laws, regulations, and protocols. For example, any healthcare organization should adhere to HIPAA compliance to ensure patient-doctor confidentiality. If your CSP follows these compliances and ensures regular surveillance for the same, it is easier to manage compliance.
Security, on the other hand, is a bit more crucial for organizations. There are no proper regulations and guidelines to maintain it. This aspect of IT is wholly managed and maintained by your team or CSP’s team (in the case of hosted desktops). Therefore, you need a provider with an efficient security structure, even if that comes at a higher hosted virtual desktop pricing.
For instance, your CSP should have an Intrusion Detection and Prevention System (IDPS), anti-malware, anti-virus, etc. These security measures help eliminate ransomware attacks, malware intrusions, information cross-contamination, and other security attacks.
Other security measures taken by a CSP are:
Multi-factor authentication and access control
TLS 1.3 and 256-bit encryption
Continuous data monitoring
Regular server audits and patching
Backup and Business Continuity
Natural calamities, server outages, data center failures, and pandemics are uncommon, but they happen. When they do, business processes are severely hampered. Hence, every organization needs a failover mechanism or a disaster recovery plan.
With a hosted desktop provider, your data, apps, and desktops are backed up regularly. When there’s a disaster, pandemic, or another calamity, you can retrieve your data from backup files and ensure disaster recovery.
For instance, if a disaster damages office PCs, you can temporarily allow employees to use personal desktops. This helps you get back to work sooner and ensures business continuity, regardless of the situation.
Hosted Virtual Desktop Pricing
Hosted virtual desktop pricing means the Total Cost of Ownership, which is the entire amount you will be spending on your DaaS solution. This cost includes migration, deployment, subscription charges, and existing or new software licenses.
We always calculate the TCO based on the services you are using.
If a provider is offering 85% uptime and another 98%, then their hosted virtual desktop pricing can’t be directly calculated. It would be best if you found the TCO according to their services, as offered in your SLA.
It is imperative to understand that customer support is crucial when you are moving to a new environment, such as DaaS. This is because you need to consider factors like security, patch upgrades, troubleshooting, change management, and monitoring. These factors are dynamic, and ensuring efficiency is your CSP’s responsibility. Without appropriate support, you would never have transparency and workflow clarity.
If this is the case, even something as simple as cloud scalability becomes a hassle. Therefore, for an enhanced user experience, you require quick resolutions.
To understand how well your CSP can support you, try talking to the support center or the team to evaluate their ability to resolve your issues. Here, we need ‘quick, instant resolutions,’ in place of ‘3-7 working days resolutions’.
When you are deploying the cloud, your hosted desktop provider should ensure feasible workflows and processes.
A clear migration plan
Simple access control
Pre-evaluation of requirements
Consistent coordination with the team
Although cloud-hosted desktops are increasing due to ongoing digital transformation, we need the right service provider for operational efficiency. Businesses can’t reap the maximum benefits of the cloud unless the CSP is offering advanced management, migration, patching, and update services.
Therefore, focus on finding the best service provider according to your organizational needs. Simply review the above key factors, make a checklist, and shortlist your CSP.
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Content Writer & Strategist
Bhavleen Kaur works as a Content writer with Ace Cloud Hosting and is a passionate blogger. She is currently all in works writing about virtual desktop hosting, Technology, and trends in VDI & DaaS.